Refund policy
Cancellation Request
Once you've placed an order, you might no longer be able to edit the order details or cancel it. Therefore, please read carefully for the size and color before you make any payment.
Returns & Exchanges
Because our products are custom made-to-order just for you, we do not accept returns or exchanges for buyer's remorse, wrong size selections, or color changes. Please review our sizing charts carefully on each product page before placing your order.
Damaged or Flawed Items
Every item at Dear Cassy is made just for you, order by order — because of this, we're unable to accept general returns or exchanges for reasons like changed your mind or incorrect size selection.
However, if your item arrives damaged, defective, or incorrect (wrong design, wrong size shipped, etc.), we'll gladly send a free replacement or issue a refund. Please submit a report within 14 days of delivery, including a photo of the issue, so we can resolve it quickly.
We want you to love your Dear Cassy piece — if something's not right, we're here to make it right.
Lost in Transit
If your package goes missing, please notify us within 20 days of the estimated delivery date so we can investigate and file a claim.
Incorrect Addresses & Unclaimed Shipments
If you provide an incorrect shipping address or fail to claim your package from the courier, the shipment will be returned to our fulfillment facility. You will be responsible for the cost of reshipping the item once an updated address is provided.